EXCLUSIVE STOCKIST FARROW & BALL – EXPERT COLOR CONSULTATIONS

Customer Own Material

We can only accept upholstery fabrics and reserve the right to refuse any fabric. Some fabrics may not qualify because of their characteristics. For example, we do not recommend stripped fabrics for tufted frames. 

All COM orders must include a fabric sample attached to the COM Form with the side facing that will be exposed and the direction of the pattern if applicable. Please include the fabric name, pattern number/color and supplier name.

Fabric will be applied at the workroom’s discretion unless a special layout and instructions are provided when the order is placed.

Production will begin once the order is complete and the fabric is received.

We will not take responsibility for the appearance or tailoring of select fabrics. The customer is responsible for the suitability of the COM materials for upholstery purposes. Fabrics such as some silks, chenilles, tapestries, leathers, specialty wovens and velvets are not recommended for certain skirt applications or as deck materials. 

Fabrics which require backing as a result of a loose weave or light weight will need to be backed prior to shipping to the factory.  If upon inspection it is determined that the fabric requires backing, the purchaser will be notified. If requested, we will send the fabric out for backing which may incur additional fees. 

All yardage requirements are based on non-directional fabric that is 54” wide. For non-railroaded fabrics, the total yardage requirement is 30% greater. We assume the face side of the fabric is rolled in unless otherwise specified. Fabric will be applied using industry standards unless otherwise specified.

Orders which require that the fabric to be railroaded, must specify this term on the purchase order. The standard fabric layout places the top of the cutting pattern in the direction of the fabric as it comes off the bolt (non-railroad). Some fabrics have directions that run towards the side of the bolt (selvage) and for correct application, the fabric should be railroaded. All stripes will be applied in a vertical (typical) application unless the purchaser specifies differently. Our customer service department will request confirmation if there are any questions about fabric application.

“RAILROADING” refers to the application of the fabric and not the actual design. If a fabric is marked “railroad” it means that it can be turned 90º to be applied as in sketch #1. Horizontal stripes that run selvage to selvage must be railroaded to get the desired look and the vertical application as in sketch #1. Unless the purchaser specifically specifies a non-railroad application (sketches #3 and #4), all stripes will run vertically. Select fabrics that have a grain or nap should not be railroaded unless the grain or nap “smooths down.” Fabrics with a horizontal stripe and a grain or nap (coming off the bolt selvage to selvage) can be railroaded only if the fabric “roughs” to the right. Centering a fabric may require more fabric. Before shipping your fabric, please inspect for any flaws. We can not assume responsibility for the durability, tailoring, appearance of any other qualities of the customer’s own material.

We can not assume any responsibility for defects, color imperfections, flaws, etc. If we are unable to use the fabric, the customer is responsible for any return shipping fees.

All fabric must meet quantity requirements. If we do not receive the correct amount of fabric, your order may be delayed.  

Fabric must be submitted as continuous fabric yardage on the roll. We can not accept folded fabric.

We can only return excess fabric if shipping is prepaid by the customer. 

Centering a fabric may require more yardage. 

Combining more than one fabric on a single frame may incur additional charges. There is no additional charge for bias or contract welts.

Customer’s Own Leather can be used on most styles. We will cut leather as free of flaws as possible. We may have to piece large areas to increase the yield and remove flaws. Remember, leather is a product of nature and scars, scrapes, wrinkles and imperfections are common and add to the beauty and character of each piece.

Please contact Customer Care if you have any questions about your COM fabric.