In the event of a delay, we will notify you by email. Items sent directly from our suppliers may take longer, and items ordered
together may not arrive in the same box. Due to the custom nature of many of our items, delivery lead times will vary.
Not all items qualify for free shipping. If your item is excluded from the free shipping, we will contact you to discuss shipping options.
Once your order is shipped you will receive a fulfillment email which will include your tracking information. It is possible for an order
with multiple items to ship from different locations in which case you may receive a separate fulfillment email with tracking information
for each delivery. Orders cancelled after shipping, will incur shipping fees and any applicable restocking fees.
If you are unable to make your scheduled appointment, please notify the shipper prior to your appointment date. If you are not available
to receive your delivery during the appointment, there will be a re-delivery fee charged by us on behalf of the shipper for up to $200.
Carefully inspect your item(s) when you receive them. Any damage must be communicated with the shipper at time of delivery.
You must be present for any scheduled delivery appointment.
Inspect BOTH packaging and item/s before signing for delivery.
If being asked to sign for a delivery, notate any significant damage on
packaging or item/s on the document being signed and retain a copy for
your records. We recommend taking photos of any damage.
You may reject packages only after notating any damages or defects.
Report any defects or damages to ELAN within 12 hours of receipt.
Please provide images of the damaged items.
If you fail to comply with any of the above instructions, we will assume no financial liability for any damaged/defective item/s or any additional return fees.
Signing for a delivery without notating any package or item damage is considered "free and clear".
Some items may be eligible for expedited shipping. Please contact us with any special shipping needs and we will do our best to accommodate you.
Expedited shipping costs will be charged to the customer.
All items ship with standard Curbside/Ground delivery. Premium shipping, including White Glove and Threshold Delivery, may be incur additional fees.
Every effort will be made to accommodate the cancellation of your order if it has not yet shipped. Once an order has shipped we are unable to cancel it.
Our inventory can fluctuate throughout the day, so an item indicated as in stock when you place your order may, in fact, be out of stock
In this event, we make every effort to contact you by email or phone immediately to notify you that your order will be placed on backorder.
You will have the option to cancel the order if you would prefer not to wait for the item to be in stock again.
Most out of stock items are in stock again within 2-4 weeks, but certain items such as new and end of life products can take longer or
may never become available. Certain items for sale on our site are not kept in inventory, but can be special ordered for you
and shipped within the timeframe specified on the product's detail page.
If for any reason your piece does not arrive with the specifications that you selected when ordering, contact us immediately.
At our discretion, we’ll replace or reship item(s) at no additional charge.
When you place an order with us, we do charge your card immediately if your items are in stock or available.
If there are any issues with your order we will issue a refund or cancellation right away.
Refunds may take time depending on the card used and the bank it is issued from.